A Nice Idea That Falls Short

My first interest was finding a way to locate items quickly. By and large the app helps with this task but - seriously - why are some every day items either in an "aisle may vary" or a generic "Grocery" location when theyve been in the same aisle for years? I suspect it has to do with items that may appear on a special display somewhere in the store as well as their normal spot. This could easily be solved.

If you want green beans they are always in the same place but even Kroger brand green beans location may vary. If hunting for a "one off" item the app may or may not help and depending on the store an employee may not be helpful either.

Another issue is reliability. Ive had items disappear off my list leading me to believe my wife already been to the store and picked them up. Wrong. I assumed I made a mistake but eventually determined that something was wrong. Kroger confirmed this saying a possible solution was to delete the app and download it again. I dont know what this means for existing items in history. My guess is theyre gone.

Also havent been able to add something to favorites. The intuitive way to add an item doesnt work. Until the problem with items dropping off the main list is solved Im not sure Im going to bother adding favorites.

Beyond solving basic functionality problems if Kroger was serious about offering something of value to their customers they would figure out a way to implement a pantry feature with auto-"reorder" tracking so that I know how many cans of spam are in the cupboard without counting. Scanning to deduct from inventory as an item is used would be awesome but Id settle for being able to manually adjust the count as the item is used.

I recommend Kroger look at the pantry apps available in the App Store and design their app around functionality already available. I found an app from a competing grocer and a quick glance suggests Krogers competitors have it figured out. Kroger should be cognizant of whats happening in the real world as opposed to one protected by unions.

East5871 about Kroger